Helpful Links
Information in community languages about NSW Ambulance, calling for help, what to expect when you call Triple Zero (000) and important tips.
CLICK LINK BELOW
https://www.ambulance.nsw.gov.au/in-the-community/non-english-speakers
Appointment Based Service for Centre link
Service by appointment is becoming the standard way we offer face to face Centrelink services to customers Australia-wide.
Customers can skip the queue and visit a service centre at a time that suits them.
Appointment Based Service (ABS) is now available at all service centres, following a successful trial in 2020.
please click preferred language to read more
COVID-19 Mental Health Translated Resources Available Now
The COVID-19 pandemic and the related social and economic impacts of physical distancing and isolation measures have had a significant impact on the mental health and wellbeing of all Australians, with particular challenges faced by multicultural communities.
The Australian Government’s COVID-19 Mental Health Campaign (the Campaign) has launched to encourage people to prioritise their mental health, learn how to know the signs of someone not coping, and provide information on the support services available.
Cultural Perspectives is contacting you on behalf of the Department of Health to seek your support to raise awareness of this campaign and the key messages around mental health in multicultural communities. We have developed the following resources in multiple languages that can help you talk to your community, including:
A stakeholder toolkit with campaign information, social media images and copy, newsletter and web text
Multilingual factsheets:
Signs and symptoms
Looking after your mental health and wellbeing
Where to go for help and support
Dedicated pages for culturally and linguistically diverse communities on the Head to Heath website https://www.health.gov.au/COVID-translated-mental-health
To help multicultural communities whose mental health and wellbeing is impacted by the COVID-19 pandemic, we are asking you to please support the campaign by downloading the resources and sharing them through your communications channels (website, newsletters, social media) into your communities and networks.
Together we’re hoping to:
Destigmatise that anyone’s mental health and wellbeing can be affected by the pandemic (and other challenges experienced this year like floods and bushfires);
Build literacy around knowledge and identifying signs when something is wrong;
Support communities to make mental health and wellbeing a priority, seek help if needed; and
Encourage help seeking behaviours.
CLICK Link below for individual stories
Phong Gam Tiwangce
Vicky OKOT
Jackie Okot
https://www.mariamrehman.com/sharemystory/jackie-okot
Khato Izaldeen
Aduba Jok
https://www.mariamrehman.com/sharemystory/aduba-jok
Maqboola Ibrahim
https://www.mariamrehman.com/sharemystory/maqboola-ibrahim
Rivine Mansour
https://www.mariamrehman.com/sharemystory/rivine-mansour
Additional translations of the ‘Avoid family gatherings’ in 36 languages. (Initially it was translated into 13 languages)
Portait - English
Armenian, Assyrian, Bengali, Burmese, Croatian, Dari, Dinka, Farsi, Filipino, French, Greek, Hazaragi, Indonesian, Japanese, Karen, Khmer, Kirundi, Korean
Kurdish-k, Kurdish-s, Lao, Macedonian, Maltese, Mongolian, Nepali, Polish, Portuguese, Rohingyan, Russian, Samoan, Serbian, Spanish, Swahili, Thai, Tibetan, Tongan
Developed a new social tile “Keeping yourself and your loved ones safe’ in English and translated into 49 languages
Portait - English
Arabic, Armenian, Assyrian, Bengali, Burmese, Chinese-simplified, Chinese-traditional, Croatian, Dari, Dinka, Farsi, Filipino, French, Greek, Gujarati, Hazaragi,
Hindi, Indonesian, Italian, Japanese, Karen, Khmer, Kirundi, Korean, Kurdish Kurmanji, Kurdish Sorani, Lao, Macedonian, Maltese, Mongolian, Nepali, Polish,
Portuguese, Punjabi, Rohingya, Russian, Samoan, Serbian, Sinhalese, Somali, Spanish, Swahili, Tamil, Thai, Tibetan, Tongan, Turkish, Urdu, Vietnamese
o access the info graphics in other languages follow the link below:
https://www.dropbox.com/…/dzdoe9…/AABwqHZcMOVeG3qq44HwNqFga…
There are a number of services and resources below that are available in a range of languages or that have a tailored approach to supporting diverse communities:
Headspace
How to cope with stress related to COVID-19 online resource
Translation into 21 languages about services
1800 650 890
Kid’s Helpline
Kids Helpline web page dedicated to support during COVID-19
1800 55 1800
Youth Beyond Blue
Supporting schools
Supporting early learning communities
Beyond Blue
Looking after your mental health during the coronavirus outbreak
National Coronavirus Helpline
A list of resources about COVID-19 in other languages.
1800 020 080
Lifeline
Mental health and wellbeing during the coronavirus outbreak
A free interpreting service for people who do not speak English is available at 13 11 14.
To access this service please:
1) Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
2) TIS will call 13 11 14 on behalf of the caller.
Embrace Multicultural Mental Health
Multilingual information about mental health
Head to Health
Psychological tips for coping with infectious diseases
Supporting culturally and linguistically diverse people
Transcultural Mental Health Centre
COVID-19 Information resources
Life in Mind
COVID-19 resources
Mental Health Australia
Mental Health Australia has launched a new social awareness and connection campaign to promote positive mental health and wellbeing during this time of physical distancing and heightened anxiety in our community. The best way to follow the campaign is via social media using the hashtag #LookAfterYourMentalHealthAustralia
Other National help lines and websites:
Confidential information, counselling and support service open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.
Information on symptoms, treatment and prevention of depression and bipolar disorder.
Carers Australia
1800 242 636
Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.
MensLine Australia
1300 78 99 78
A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.
MindSpot Clinic
1800 61 44 34
An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.
National Aboriginal Community Controlled Health Organisation (NACCHO)
Aboriginal Community Controlled Health Services and Aboriginal Medical Services in each state and territory.
NSW Mental Health Line
1800 011 511
NSW Refugee Health Service
Referral Agency
NSW (STARTTS)
Service for the Treatment and Rehabilitation of Torture and Trauma Survivors
QLife
1800 184 527 3pm-12am
QLife is Australia’s first nationally-oriented counselling and referral service for LGBTI people.
Relationships Australia
1300 364 277
A provider of relationship support services for individuals, families and communities.
SANE Australia
1800 18 7263
Information about mental illness, treatments, where to go for support and help carers.
Support after Suicide
Information, resources, counselling and group support to those bereaved by suicide. Education and professional development to health, welfare and education professionals.
CORONAVIRUS EXPLAINED IN YOUR LANGUAGE.
Response to COVID-19: Mental Health and Well being Services
It can feel overwhelming during this time as we work together to combat the spread of COVID-19 but there are organisations, services and resources out there to support your mental health and wellbeing.://www.sbs.com.au/ondemand/coronavirus-explained-in-your-language
COVID-19: What's new this week?
We all have a role to play to limit the spread of COVID-19 in our community. As the situation evolves, Multicultural NSW is committed to keeping our community informed with the latest updates.
This week, new national and state measures to curb the spread of COVID-19 were announced.
Immigration and travel
From 9 pm 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia. All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel. The Australian Government has also raised its overseas travel advice to the highest level of ‘do not travel overseas at this time’. This travel advice applies regardless or your destination, age or health. For more information see here.
Public gatherings
Non-essential indoor gatherings of more than 100 people are now banned. The ban on outdoor gatherings of 500 or more people continues to remain in place. This applies to cultural and religious gatherings. Information from the NSW Health Minister Brad Hazzard has been translated into 21 languages and is available here.
Aged care and older Australian
To protect older Australians, new restrictions now apply to visitors and staff at aged care facilities. Some of these measures include restricting visits from people who have returned from overseas or who have been in contact with a confirmed COVID-19 case. Other measures include capping visits to two people at a time and restricting visits from children under the age of 16. The Australian Government has also relaxed working restrictions for international student nurses, so they can support aged care facilities and other health care providers at this time. Translated resources for residential care facility staff and the family and friends of residential care facilities are available here.
Social distancing and hygiene
We can all play a role in responding to COVID-19 by following advice about social distancing and practicing good hygiene. Social distancing includes avoiding crowds, keeping 1.5 metres distance between others, avoiding shaking hands, hugging or kissing and avoiding visiting people who are more vulnerable to COVID-19. The latest advice about social distancing has been translated into 21 community languages and is available here.
We’d also like to remind everyone to keep practicing good hygiene. This includes regular hand washing with soap and water and covering coughs and sneezes, find out more here.
For more information
For updated information and advice about COVID-19 and to access other translated resources, go to NSW Health.
For further information, call the Australian Government’s Coronavirus Health Information Line on 1800 020 080. If you require interpreting services call 131 450.
COVID-19 Symptoms
If you show these symptoms, please call your doctor or health direct on 1800 022 222. If your symptoms are more severe, visit your local Emergency Department.
Practise Social Distancing
Everyone should practice social distancing to lower the risk of transmission. This includes no longer shaking hands, hugging, or kissing other people. Keep a distance of 1.5 metres between other people where possible
Self Isolate
Self isolate for 14 days if you have returned from overseas. This means restricting your activities to your home, except for seeking medical care
How can the Refugee Service help me?
How can Legal Aid NSW help me are available in Arabic, Assyrian, Dari/Farsi, Kurdish Kurmanji and English.
https://www.youtube.com/playlist?list=PLApA5ctFL2pWVRYWzMObXi9ARLs6ksyHA
Translated myGov Guides
2. myGov – link a service without an online account
3. myGov – link a service using a linking code
4. myGov – link a service using an existing online account
The guides are available in 12 languages: Arabic, Assyrian, Chinese (Simplified), Dari, Karen, Korean, Macedonian, Persian (Farsi), Serbian, Spanish, Turkish and Vietnamese.
These guides are accessible from the department’s Information in your language page and community groups and third parties page.
There are 3 additional guides that are only available in English. All 7 guides are located on the myGov online help guides page.
